Text Control Technical Support FAQ
TX Text Control Subscriptions include unlimited free technical support via phone, email, and chat. Support is available during US and European business hours in English and German. This FAQ covers contact methods, response times, and how international email requests are routed.
Reliable technical support is an essential part of your TX Text Control Subscription.
This overview explains which support services are included, how to contact the support team, the team's availability, and the languages supported to ensure efficient communication.
When you purchase a TX Text Control Subscription license you are also entitled to an unlimited amount of free technical support - direct access to the support engineers by telephone, e-mail and online chat. All support requests, using which ever medium, are free of charge.
The support engineers are able to offer telephone technical support at the times indicated only:
- United States: 9am to 6pm EST
- Europe (Germany): 9am to 7pm CET
The support engineers speak English and German. Using machine translation, they are able to translate e-mails from most European languages into a language that they can understand. However, e-mail support issues will always be answered in English, unless they know for certain that your primary language in German, in which case, they will use German.
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