What Are TX Text Control Subscriptions?
TX Text Control Subscriptions entitle developers to get immediate access to product updates and service packs - the moment they are released - for the period of one year. Furthermore, subscribers can place an unlimited number of support incidents via telephone, email or in the forums.
What Are TX Text Control Pre-Renewal Subscriptions?
A pre-renewal subscription renews your TX Text Control Subscription for one year before your expiry date. When your subscription is expired, you can renew your TX Text Control subscription for the post-renewal price.
What Are TX Text Control Post-Renewal Subscriptions?
A post-renewal subscription renews your TX Text Control Subscription for one year, if your subscription has already expired. This offer is only valid for thirty days after expiration. After thirty days, there is no possibility to renew your TX Text Control Subscription.
How Can I Place an Order for Text Control products?
There are two ways to place an order for Text Control products:
Telephone
There are certain cases when you may prefer to place an order on the telephone or to send us a fax. Take a look at the sales pages for contact information. You may place your order on the telephone during regular office hours at our USA, European or Asia Pacific headquarters.
USA: +1 704-544-7445
Europe: +49 421 42706710 (Germany)
Online Store
The Text Control Store is the easiest way to place an order. As soon as you have purchased the software, you may immediately download the full version.
What Will Happen After I Place My Order?
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that contains all of your order data. An invoice will be automatically generated and will be available in your store account.
Can I Use My Freemail Address?
We would prefer you to use your business email address. However, there are no technical means in place to prevent your from using a free email address.
How Can I Obtain a Written Quote?
Please contact the Sales Department, if you require a written quote or proforma invoice.
How Do I Get Special Terms or Discounts?
Special discounts are available for teams of four or more developers. These are called Team Licenses. Four developer team licenses are available in the online store. Please contact the Sales Department for larger teams. Savings of up to 50% are possible.
Do You Have Academic and Government Discounts Available?
Yes, we have academic and government discounts available. Simply call us:
USA: +1 704-544-7445
Europe: +49 421 42706710 (Germany)
Can I Order Via DLA Wide Area Workflow (WAWF)?
Text Control offers special pricing to the U.S. Federal Government and entities for payment under a Department of Defense (DoD) contract and is listed under SAM (System for Award Management).
Text Control, LLC
Suite 470
4600 Park Road
Charlotte, NC 28209
United States
DUNS number: 064744369
CAGE code: 6VDH0
Which Payment Options Are Available?
In the online store you can use:
Visa
Mastercard
American Express
It is also possible to wire transfer funds to our account. Please contact the Sales Department for a proforma invoice.
Which Currencies Do You Accept?
Euro and US Dollars only. However, the currency in which you pay depends upon the country in which you are resident.
How Will I Receive My Invoice?
You will receive your invoice by email. A printed copy is not available.
What Is This Charge on My Credit Card / Debit Card Statement?
Your statement will list the charge under our company name - Text Control GmbH for orders in the online store and placed at the European headquarters and Text Control, LLC for orders placed at the USA headquarters.
I Am Really Stuck. Who Can I Call?
We have developed the Text Control Store to be as intuitive as possible; however, there are times when you may wish to talk to a human. In such cases, please call:
USA: +1 704-544-7445
Europe: +49 421 42706710 (Germany)
What Exactly Will I Receive, If the Software Is Delivered by Email?
You will receive an email detailing how to download the software and your serial number(s). Please store this email in a safe place. You can download the software as many times as you wish. However, if you enter your account details incorrectly four times, your account will be deactivated. In this case, please contact the webmaster.
How Much Are Shipping and Packaging Costs?
Software that is delivered via the Internet (ESD) is shipped free of charge.
For orders that are placed at a TX Text Control reseller, other conditions may apply. Please contact your local reseller for details.
