# Text Control Technical Support FAQ

> TX Text Control Subscriptions include unlimited free technical support via phone, email, and chat. Support is available during US and European business hours in English and German. This FAQ covers contact methods, response times, and how international email requests are routed.

- **Author:** Bjoern Meyer
- **Published:** 2020-01-01
- **Modified:** 2026-03-05
- **Updated:** 2026-03-03
- **Description:** TX Text Control Subscriptions include unlimited free technical support via phone, email, and chat. Support is available during US and European business hours in English and German. This FAQ covers contact methods, response times, and how international email requests are routed.
- **1 min read** (194 words)
- **Tags:**
  - Support
  - FAQ
- **Web URL:** https://www.textcontrol.com/blog/2020/01/01/technical-support-faqs/
- **LLMs URL:** https://www.textcontrol.com/blog/2020/01/01/technical-support-faqs/llms.txt
- **LLMs-Full URL:** https://www.textcontrol.com/blog/2020/01/01/technical-support-faqs/llms-full.txt

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Reliable technical support is an essential part of your TX Text Control Subscription.

This overview explains which support services are included, how to contact the support team, the team's availability, and the languages supported to ensure efficient communication.

How much does technical support cost? 
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When you purchase a TX Text Control Subscription license you are also entitled to an unlimited amount of free technical support - direct access to the support engineers by telephone, e-mail and online chat. All support requests, using which ever medium, are free of charge.

When can I telephone with the Support Department? 
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The support engineers are able to offer telephone technical support at the times indicated only:

- United States: 9am to 6pm EST
- Europe (Germany): 9am to 7pm CET

In which languages can I communicate with the Support Department? 
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The support engineers speak English and German. Using machine translation, they are able to translate e-mails from most European languages into a language that they can understand. However, e-mail support issues will always be answered in English, unless they know for certain that your primary language in German, in which case, they will use German.

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## About Bjoern Meyer

As CEO, Bjoern is the visionary behind our strategic direction and business development, bridging the gap between our customers and engineering teams. His deep passion for coding and web technologies drives the creation of innovative products. If you're at a tech conference, be sure to stop by our booth - you'll most likely meet Bjoern in person. With an advanced graduate degree (Dipl. Inf.) in Computer Science, specializing in AI, from the University of Bremen, Bjoern brings significant expertise to his role. In his spare time, Bjoern enjoys running, paragliding, mountain biking, and playing the piano.

- [LinkedIn](https://www.linkedin.com/in/bjoernmeyer/)
- [X](https://x.com/txbjoern)
- [GitHub](https://github.com/bjoerntx)

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