Technical Support FAQs
This article contains a collection of commonly asked questions about the technical support services of Text Control.
How Much Does Technical Support Cost?
When you purchase a TX Text Control Subscription license you are also entitled to an unlimited amount of free technical support - direct access to the support engineers by telephone, e-mail and online chat. All support requests, using which ever medium, are free of charge.
When Can I Telephone With the Support Department?
The support engineers are able to offer telephone technical support at the times indicated only:
- United States: 9am to 6pm EST
- Europe (Germany): 9am to 7pm CET
In which languages can I communicate with the Support Department?
The support engineers speak English and German. Using machine translation, they are able to translate e-mails from most European languages into a language that they can understand. However, e-mail support issues will always be answered in English, unless they know for certain that your primary language in German, in which case, they will use German.
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