Text Control Privacy Policy

Privacy Matters.

Take a moment to read how we process your personal information.

What We Collect and Why

Contact Information

Email address, first name, last name,
company name and country.

To provide you with better service
and technical support.

License Information

Payment details (but not credit card information),
order history and license keys.

For licensing, technical support
and communication purposes.

Technical Support

Support case information, supporting material
(such as code snippets and documents).

To help you with your
support requests.

Text Control Respects Your Privacy

This document is our privacy policy that describes which information we collect from you and how we use it. All data Text Control collects from you is stored and maintained on servers utilizing reasonable and appropriate data security safeguards. We do not lend, lease, sell or market information we obtain from you. We do not disclose purchase information or licensing information to third parties.

Personal Data You Disclose

The personal data we collect depends upon the context of your interactions with our online services, the choices you make and the products and features you use. We collect passwords and similar security information used for authentication and account access. Passwords are hashed using cryptographically secure one-way algorithms. All data is stored using reasonable and appropriate data security safeguards. The personal information we collect in various scenarios can include the following:

  1. Register to download a trial version or free Express version

    In order to download a free trial version or the free Express version, you will need to create a Text Control Account. We collect data such as name, email address, company name, country and account creation date. This information is used for licensing, technical support and communication purposes only. It allows us to inform you of released service packs and new product versions. You can unsubscribe from these emails with one click, using a link at the bottom of each email. Alternatively, you can contact us and be removed from our email list.

  2. Register for the Support Center

    In order to provide you with technical support, an account for our Support Center is required. We collect data such as name, email address, company name, country and associate the account holder with assigned product serial numbers from the Online Store to check eligibility to receive technical support. In order help you with support incidents, we will ask for sample applications, code snippets and information about your architecture, project structure and similar information that is helpful to solve technical problems or questions. This data is stored safely in our support center which is hosted by Deskpro Ltd, with the registered company address of 79 Hartfield Road, SW19 3ES London in the United Kingdom. We have a Data Processing Agreement (DPA) in place with this partner.

  3. Purchase of Text Control products

    We collect personal data whenever you purchase a Text Control license. Data includes name, address, phone number, email address, payment details, licenses and more. This information is used for licensing, technical support and communication purposes only. It allows us to inform you of released service packs and new product versions.

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate our online services. This collected data may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our online services and other technical information. This information is primarily needed to maintain the security and operation of our online services, and for our internal analytics and reporting purposes.

Details about the data collection technologies and the specific cookies that we utilize can be found in our Legal Notices.

How Do We Use This Data?

We process your personal data for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and your consent.

  • We may use the personal data you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  • We may use your data to fulfill and manage your orders, payments, made through our online services.
  • We may use your data to keep our online services safe and secure.
  • We may use your data for other business related purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our online services, products, services, marketing and your experience.

Is Data Transferred Internationally?

We operate internationally and transfer information to non-EU countries for the purposes described in this policy.

Our servers are located in the United States on the premises of companies that are compliant to EU-US Privacy Shield. If you are accessing our online services from an EU country, please be aware that your information may be transferred to, stored, and processed by us at our facilities.

We rely on multiple legal bases to lawfully transfer personal data to non-EU countries. These include your consent and EU Commission approved model contractual clauses, which require certain privacy and security protections.

Please note that non-EU countries may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of EU countries. You agree to this risk when you create a Text Control account and click "I agree" to data transfers, irrespective of which country you live in.

While not relied upon for international data transfers, Text Control complies with the EU-US Privacy Shield principles regarding the collection, use, sharing and retention of personal information.

If you do not agree to international data transfers, you can still use our services (ordering products, get technical support) by contacting us directly. No Text Control account is required to use our services.

How Long Is Your Data Stored?

We store your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We do not sell or rent your personal information in any way.

Still have questions?

Contact us