Long-Term Support and Enterprise Services
Our enterprise services are designed for the requirements of large solutions and software developer teams. We understand that our usual software release cycles won't fit to all requirements - specifically for enterprise-level software packages.
Long-Term Support (LTS)
Our long-term support extends the end-of-life (EOL) for specific versions of our products to reduce the risk, expense, and disruption of software deployment. Our LTS services help to retain the same base version for an extended period without any new or changed functionality.
High-Priority Technical Support
Enterprise customers with a partnership status get high-priority technical support with a specific service level agreement (SLA). Partners get a personal support case manager and a single point of contact (SPOC) for all requests.
Early Access to Roadmaps
Enterprise partners enjoy early access to our product roadmaps. In face-to-face meetings, project requirements, challenges and new tasks are discussed to see how we can plan upcoming releases to meet those requirements.
