HomeSupportSupport Dep. FAQs

Support Department Frequently Asked Questions

Last updated on 06 May 2008

1. How much does technical support cost?
2. When can I telephone with the Support Department
3. In which languages can I communicate with the Support Department?
4. In which languages should I post into the Support Community?
5. Where can I get a code signed CAB file

How much does technical support cost?

Nothing. When you purchase a TX Text Control product you are also entitled to an unlimited amount of free technical support - direct access to the support engineers by telephone, e-mail and in the forums. All support requests, using which ever medium, are free of charge.

When can I telephone with the Support Department

The support engineers are able to offer free telephone technical support at the times indicated only - (10am to 1pm EST (16:00 to 19:00 CET)); please do not call outside these hours. This time frame applies to telephone support only. Support issues via e-mail are answered during European office hours.

In which languages can I communicate with the Support Department?

The Support Department is based at our European headquarters in Germany. The support engineers speak English and German. Using machine translation, they are able to translate e-mails from most European languages into a language that they can understand. However, e-mail support issues will always be answered in English, unless they know for certain that your primary language in German, in which case, they will use German. No other language is used to answer e-mails.

In which languages should I post into the Support Community?

Please use the English language only when posting into the support community forums. The forums enjoy an international audience, the common language of which is mostly English.

Where can I get a code signed CAB file

We product code signed CAB files on request. Please fill in this brief form and we will e-mail you a code signed CAB file within one business day.

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