TX Text Control Support Department FAQs

How much does technical support cost?

When you purchase a TX Text Control Subscription license you are also entitled to an unlimited amount of free technical support - direct access to the support engineers by telephone, e-mail and in the forums. All support requests, using which ever medium, are free of charge.

When can I telephone with the Support Department

The support engineers are able to offer telephone technical support at the times indicated only - USA: 10am to 6pm EST, Europe: 9am to 7pm CET.

In which languages can I communicate with the Support Department?

The support engineers speak English and German. Using machine translation, they are able to translate e-mails from most European languages into a language that they can understand. However, e-mail support issues will always be answered in English, unless they know for certain that your primary language in German, in which case, they will use German.

In which languages should I post into the Support Community?

Please use the English language only when posting into the support community forums. The forums enjoy an international audience, the common language of which is mostly English.

Where can I get a code signed CAB file

We create code signed CAB files on request. Please fill in the following form and we will e-mail you a code signed CAB file within one business day.

Signed CAB File Request