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TX Text Control Sales FAQs

Last updated on 06 May 2008

1. What are TX Text Control Subscriptions?
2. What are TX Text Control Pre-Renewal Subscriptions?
3. What are TX Text Control Post-Renewal Subscriptions?
4. How can I place an order for TX Text Control?
5. What will happen after I place my order?
6. Can I use my freemail address?
7. How can I obtain a written quote?
8. How do I get special terms or discounts?
9. Do you have an academic license?
10. Is TX Text Control open source or can I have a copy for free?
11. Which payment options are available?
12. Which currencies do you accept?
13. How will I receive my invoice?
14. What is this charge on my credit card / debit card statement?
15. I am really stuck. Who can I call?
16. When will I receive my product?
17. What exactly will I receive if the software is delivered by e-mail?
18. How much are shipping and packaging costs?
19. Can I track my shipment?
20. How secure is the order process?
21. I interrupted my online order - has my data been saved?

What are TX Text Control Subscriptions?

TX Text Control Subscriptions entitle developers to get immediate access to product updates and service packs - the moment they are released - for the period of one year. Furthermore, subscribers can place an unlimited number of support incidents via telephone, e-mail or in the forums.

Learn more about TX Text Control Subscriptions.

What are TX Text Control Pre-Renewal Subscriptions?

To learn more about TX Text Subscriptions, please take a look at this FAQ. A pre-renewal subscription renews your TX Text Control Subscription for one year as long as you purchase the pre-renewal subscription before your current subscription expires.

What are TX Text Control Post-Renewal Subscriptions?

To learn more about TX Text Subscriptions, please take a look at this FAQ. A post-renewal subscription renews your TX Text Control Subscription for one year, if your subscription has already expired. This offer is only valid for thirty days after expiration. After thirty days, there is no possibility to renew your TX Text Control Subscription.

How can I place an order for TX Text Control?

There are three ways to place an order for TX Text Control:

• Online Store
  The TX Text Control Store is the easiest way to place an order. As soon as you have purchased the software, you may immediately download the full version. Once your credit card has been charged, you will be sent an invoice by snail mail.
  
  
• Local Reseller
  During the past eleven years, we have built up a network of international resellers in many countries worldwide. If you would prefer to purchase TX Text Control from a local source, take a look at reseller pages.
  
  
• Telephone
  There are certain cases when you may prefer to place an order on the telephone or to send us a fax. Take a look at the sales pages for contact information. You may place your order on the telephone during E.S.T. and C.E.T. office hours at our USA Headquarters or European Headquarters.

What will happen after I place my order?

You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by e-mail that contains all of your order data. If you have selected ESD as the shipment method, you can download the software immediately. A printed invoice will be dispatched via snail mail. Allow one week for delivery.

Can I use my freemail address?

We would prefer you to use your business e-mail address. However, there are no technical means in place to prevent your from using a free e-mail address.

How can I obtain a written quote?

Please contact the Sales Department if you require a written quote or proforma invoice.

How do I get special terms or discounts?

Special discounts are available for teams of four or more developers. These are called 'Team Licenses'. Four developer team licenses are available in the online store. Please contact the Sales Department for larger teams. Savings of upto 50% are possible. See the price list.

Do you have an academic license?

Currently, we do not have an academic license.

Is TX Text Control open source or can I have a copy for free?

TX Text Control is not open source and sorry, but we cannot give away free copies of TX Text Control.

Which payment options are available?

In the online store you can use VISA, MASTERCARD and EUROCARD. American Express and other cards can be used if you place your order by fax or on the phone. It is also possible to wire transfer funds to our account. Bank details below. Please contact the Sales Department for a proforma invoice.

Which currencies do you accept?

Euro and US Dollars only. However, the currency in which you pay depends upon the country in which you are resident.

How will I receive my invoice?

You will receive a printed invoice to your postal address. A copy of the invoice can be sent by fax or by e-mail on request. Please contact the Sales Department.

What is this charge on my credit card / debit card statement?

Your statement will list the charge under our company name - The Imaging Source Europe GmbH for orders in the online store and placed at the European headquarters and The Imaging Source for orders placed at the USA headquarters.

I am really stuck. Who can I call?

We have developed the TX Text Control Store to be as intuitive as possible; however, there are times when you may wish to talk to a human. In such cases, please call:

When will I receive my product?

If you selected ESD as shipping method, you can download the software immediately. If you select traditional shipping, the software will be sent by post. All physical orders are dispatched within one business day.

What exactly will I receive if the software is delivered by e-mail?

You will receive an e-mail detailing how to download the software and your serial number(s). Please store this e-mail in a safe place. You can download the software as many times as you wish. However, if you enter your account details incorrectly four times, your account will be deactivated. In this case, please contact the webmaster. The ESD version of TX Text Control is identical to the version on a CD-ROM.

How much are shipping and packaging costs?

Software that is delivered via the Internet (ESD) is shipped free of charge.

Boxed software that is ordered in the TX Text Control Store is shipped from Bremen, Germany.

For physical shipping from Bremen, Germany the following rates apply:

For physical shipping from Charlotte, NC, USA the following rates apply:

For orders that are placed at a TX Text Control reseller, other conditions may apply. Please contact your local reseller for details.

Can I track my shipment?

Currently, this is not possible.

How secure is the order process?

The TX Text Control order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol.

In Netscape, you can tell that SSL is activated if you see a closed padlock in the lower left corner of the browser window. In Internet Explorer, the padlock icon is located at lower right in the status bar of the browser window. If you do not see the padlock icon when you enter our order process from the product vendor's website, then please do not access the order form by left-clicking the link or button on the vendor's page, but instead right-click and select 'Open in new window' from the options displayed. The padlock will then be displayed on this page.

You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

Additionally, The Imaging Source is a certified Visa and MasterCard partner. This means that the The Imaging Source Business Processes and the TX Text Control Store have undergone intensive security and vulnerability testing. Furthermore, The Imaging Source personnel are committed to abiding to the set of security principles laid out in the Visa and MasterCard certification programs.

Currently, there is no high level of security than the one that is guaranteed by this certification.

I interrupted my online order - has my data been saved?

No. Data that you enter during the order process will not be saved until you have clicked "BUY NOW" to submit your order.

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